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When, during a process inflow, the responsibility for the sequence of a task changes from one agent to another. Or when there’s a lane change, there’s what we call a handoff, that’s to say the process progress changes hands At similar times, there’s a great threat that someone (or commodity) does n’t pass along erectly. This can lead to crimes and detainments in the process inflow. To avoid this, you should employ handoff communication strategies to minimize this threat as much as possible In this post, we ’re going to look at some of the most effective handoff strategies, similar as process robotization and the use of a handoff agreement between brigades.
2 extremely effective handoff communication strategies
Every time a task changes hands, meaning, it moves from one agent to another, a series of information needs to be handed to the coming agent, so that he can do with the job without problems or hindrances But what happens in numerous cases is that if you have n’t defined applicable handoff strategies, you may pass along this information error-ridden or deficient And it’s exactly this type of thing that we want to avoid from passing. In order to avoid this, in a practical and nimble way, we recommend the first of our handoff strategies.
Process Automation
Business process robotization ensures that data, information, and forms inflow rightly and seamlessly between lanes and process brigades.
Therefore, in Process modeling, it’s possible to corroborate where the handoffs are and determine the robotization of the data delivery, therefore avoiding recap crimes, for illustration, besides saving hand time with this type of repetitious task BPM modeling tools that formerly include Process robotization software are the most recommended for this.
It’s also important to note that handoffs are characterized by the simple process transition between the two lanes. This does n’t inescapably mean introducing a new task to represent it.
It’s in this environment that we move on to the coming handoff strategy. It aims to insure that whoever receives the information will always admit it complete and correct, as frequently as necessary Therefore, they can assume responsibility for the process without difficulties or impediments.
Handoff Communication Agreement
The handoff agreement is like a “ contract” between the two responsible brigades, each represents its own process lane.
In this way, “ the ball always arrives round” for the other platoon. This is because the common agreement formerly defines everything that you need to deliver Handoff agreements are n’t complicated, detailed agreements (you wo n’t need to call the legal department for this).
In fact, the simpler and further intuitive the information list that one platoon shares with the coming, the better You can do this through a roster. And if you have n’t completed it with the needed data and information, you can not deliver it to the coming platoon so they can continue the workflow Immaculately, you should use Process tools to grease compliance with handoff communication agreements.
As you can see, if you automate and control this well, it’s possible to avoid numerous gratuitous relations between brigades. And, in the process, you can help numerous detainments You can avoid numerouse-mail exchanges and indeed tediously long meetings that take precious time from several important members of both brigades. You can do this by employing these two handoff communication strategies Robotization and the handoff agreement. Especially if you apply the two together.
